Begin to prioritise and validate each insight. Take a step back to observe your blueprint and record any noticeable patterns or overarching themes in your analysis. When each step has sufficient details, progress onto the next step and repeat the process for each of the scenarios. Starting from left to right, progress through each step of the blueprint by adding in detail to the layers. You can always include pictures, screenshots, sketches or illustrations for added detail.īlueprinting helps to visualise different components of a scenario and adds depth to each use case. Invite key stakeholders to identify specific steps that happen between and behind-the-scenes of your chosen scenario. List out your chosen scenarios and consider which of the identified scenarios will have the biggest impact on your business and service. These are your ‘opportunity spaces’ - high-level, simple, and broad parts of your service journey such as a new customer signing up to a service.Ĭreate scenarios around each opportunity space by considering specific pain points as identified by qualitative or quantitative research. Define your opportunities and scenarios:īefore you start blueprinting, identify potential opportunities that are critical to your business’ success.The benefits of service blueprinting are vast – here are six ways you can engage in service blueprinting: Get your service blueprint template here ! How to create a service blueprintĪ service blueprint segments a service’s backstage processes, front stage touchpoints, and the user’s journey. Inspire and empower your organisation to drive meaningful change.Agree upon tactical improvements and action.
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